ECOMMERCE

Having worked in eCommerce + operations roles for 10+ years, I have gained experience in a variety of areas. Let’s break it down together, shall we?

Analytics + Reporting:
- Advanced excel skills
- Google analytics
- Commercial reporting (COGS, GP %’s, P+L)
- Shopify analytics
- Looker reporting

Marketing:
- Paid marketing (META, Google + Pinterest)
- Social media (community engagement + content planning)
- Creating + maintaining promotional calendars
- SEO management + experience working with SEO agencies
- CRM management

Operations:
- Identifying + resolving bottlenecks in workflows
- Data migration to new systems
- Researching + implementing new vendors
- Overseeing customer service, fulfillment + product enrichment departments
- Working with + negotiating rates with shipping providers

Team Management:
- Quarterly staff reviews
- Creating development + training plans
- Identifying + hiring for new roles
- Structuring interdepartmental workflows + communication management
- Certified Asana user + Ambassador

Website development:
- Researching + implementing new apps + payments options
- Updating site blocks + visual aesthetics
- Product enrichment
- UX design
- CRO
- Omnichannel + Shopify Plus experience